Job Description
Job Description
Job Description
Job Title: Revenue Operations Manager
Department: Sales
Reports To: Director, Revenue Operations
Our Company: PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology.
At PracticeTek, you'll have the opportunity to:
- Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry.
- Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers.
- Make a real impact on the healthcare industry by helping to improve efficiency and quality of care.
- Build a rewarding career with opportunities for growth and development.
The Revenue Operations Department: The Revenue Operations department plays a critical role in driving growth by aligning sales and marketing efforts to optimize the customer journey and enhance overall revenue performance. Our team is dedicated to implementing initiatives that streamline processes, improve data accuracy, and foster collaboration between departments. We focus on leveraging analytics and technology to enhance sales efficiency, refine sales and marketing strategies, and support lead generation.
The Career Opportunity: As the Revenue Operations Manager, you will be responsible for the day-to-day management and support of the marketing and sales tech stack ensuring seamless execution and improved efficiency across both departments.
This position is remote.
Areas of Accountability: - Maintains and supports the tech stack (Marketing, CRM, Commissions, Telephony, etc.
- Create/implement data entry best practices to ensure data hygiene and resolve discrepancies
- Regularly audit sales and marketing data for completeness and accuracy
- Manage the onboarding/offboarding processes for sales employees
- Provide technical support and training for the sales team on sales-related tool
- Customize CRM workflows, reports, and dashboards to meet the needs of the sales and marketing organization
- Collaborate with sales leadership and IT to enhance CRM capabilities and integrate new tools as needed
- Design, implement, and optimize sales processes and workflows to improve sales productivity and efficiency.
- Ensure sales team adherence to established processes and identify areas for improvement.
- Standardize sales methodologies and reporting structures across the organization.
- Implement and manage sales compensation and incentive plans.
Competencies for Success: - 7+ years of experience in Revenue Operations or a similar role, preferably within entrepreneurial SaaS settings
- Expertise in Salesforce, including customization, reporting, and process automation
- Experience with HubSpot administration and management; familiarity with migrations and Salesforce integration is a plus
- Proficient in managing various sales tools, such as commissions, gift cards, and telephony platforms (e.g., SPIFF, Sales Cookies, Outreach, Aircall, RingCentral, Postal, Tango, etc.)
- Strong data analysis capabilities with proficiency in Excel, Power Query and/or SQL
- Demonstrated ability to drive process improvements and implement changes effectively
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
- Strong organizational skills and attention to detail, with the capability to manage multiple projects concurrently
- Proven ability to adapt and thrive under pressure and in fluid environments
At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between [Salary Range] for this position.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.
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