Job Description

Summary

Elevate Your Career at the Premier Hotel in Downtown Salt Lake City

At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality.  We’re looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you’ll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day. Take the first step toward joining a global company that values personal connections, teamwork, and exceptional service.

At Hyatt, we believe our guests choose us because we genuinely care about their experience. We’re dedicated to providing excellent service and creating moments that make a lasting impact.

We would enjoy meeting you in person, with the possibility of an on-the-spot Job Offer!

The primary role of a Hyatt Security Officer is to provide for the safety and security of the hotel’s guests and colleagues. Officers will adhere to established standards in the performance of their duties. 

Security Officers shall:

• Enforce rules and policies with respect and professionalism
• Resolve conflicts with the use of de-escalation techniques
• Analyze situations accurately and implement an effective course of action
• Clearly communicate incident details with management
• Create accurate incident/accident reports as necessary
• Identify and investigate suspicious behavior and irregular activity
• Conduct Foot Patrols of designated areas
• Respond to alarms and requests for assistance
• Respond to medical emergencies, render aid, and relay information to EMS
• Utilize CCTV systems for investigations and surveillance
• Demonstrate a positive team mindset in helping other departments achieve customer satisfaction.
• Other duties as assigned by the Director of Security

Qualifications

Applicants for the position must demonstrate an aptitude and interest in the fields of Hospitality and Physical Security. Hyatt Security Officers are trustworthy; dependable; emotionally mature; punctual; tactful and diplomatic; display poise and self-confidence; sensitive to the needs and attitudes of others; neat; and courteous.

Basic Requirements:

· Must be 21 years of age or older

· Must be able to work a flexible schedule; including morning, afternoon, overnight shifts with weekend and holiday availability

· Ability to follow written and verbal instructions

· Capacity to adhere to established dress code and grooming standards

· Be of good moral character and pass a thorough background investigation

Knowledge & Skills:

· Refined understanding of the principles of Customer Service

· Strong verbal and written communication skills

· Demonstrated problem solving ability

· Ability to prioritize and perform multiple tasks in dynamic situations

· Proficient in basic computer skills

· Familiarity with 2-Way Radio usage and etiquette

Education & Training:

· High School Diploma

· CPR and First Aid required or must obtain within first 90 days of employment

· Certified Lodging Security Officer (CLSO) certification required or must obtain within first 120 days of employment

· Previous Security, Military, or Emergency Services experience preferred

Physical Requirements:

· Sufficient strength and endurance to stand and walk for extended periods of time

· Mentally alert, physically sound, and have hearing sufficient to perform the essential functions of the job

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