PALE Trading - Lifting Pots since 2004

Terms and conditions of use

Prices in the original currency Swedish Krona (SEK) including VAT is in force. Deviations from the conditions are only valid if both parties have signed special agreements that regulate this.

Applicability

These conditions are valid wherever Swedish or other applicable law do not provide conditions that are in conflict with them. For residential consumers, the Consumer Protection and Distance Contracts.

More information on these matters is on the Consumer Agency’s website, http://www.kov.se/.


Ordering

In the event that the customer is under 18 years old must obtain parental permission before the purchase. Orders made in another person’s name without his consent, or otherwise involving the Pale Trading Company Europe suffer economic damage, police reported.

Sales Company disclaims for typographical errors, errors in information and errors in specifications on any of Pale Trading Company Europe range of products and services. All pictures should be seen as illustrations which do not guarantee correct appearance and characteristics.


Online Payment

All cards are no pay is handled by our payment provider Stripe via their secure website, Pale Trading Company Europe will never be part of your card information. VAT is included in all rates, but freight charges where appropriate. We accept Visa, MasterCard and American Express.
For sales through credit / debit card starting conditions apply as soon as the card transaction has been approved. No extra fee is charged for card payments.

Pale Trading Company Europe reserves the right to change prices, incorrect prices and final sales. Unless such is clearly incorrect, this may compel the Merchant to cancel the purchase and refund any amount paid in the best way. This can be done at any time during the transaction when such errors are detected. The cause of the fault must be clearly


Shipping Rates

Shipping charges are PostNord or other forwarder prices for a package. Delivery is normally the day after the order and takes 1-2 days depending on where in the country you are.


Delivery and Cancellation

Orders are packed and shipped the following business day after the order for delivery within 1-2 working days. In cases where the consumer deems that delivery is delayed in such a way that he no longer wishes delivery of the order is the responsibility of the customer to cancel the order in accordance with Pale Trading Company Europe purchase terms.

Cancellation after the order has been dispatched is not possible. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation product or service acquired or prepared specifically for the customer, is not possible.
Cancellation is not valid until the customer has received confirmation from the Merchant by e-mail.


Right of ownership

All products remain Pale Trading Company Europe’s property until full payment has been received.


Liability for defects

Pale Trading Company Europe responsibility for errors in delivery is limited to the current conditions. v bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, additional work or other economic harm.
Customer’s rights in case of delay in cases Pale Trading Company Europe not be able to deliver within the specified delivery time,the customer has the right to cancel his order.


Complaints Terms and cancellation

It is appropriate that the customer arrival check delivery to verify that this is correct and error free. At the complaint must contact Pale Trading Company Europe complaint department by e-mail contact@paletrading.com or through paletrading.se and provide the order id together with the cause for complaint. During a complaint the customer must request a so-called RN (return number), which is valid for 14 days.

In all cases when a product is returned to Pale Trading Company Europe the consumer must first receive a RN. Return package must be clearly marked with the RN. The customer should write received RN package patch so that the original packaging is not damaged. Defective products returned to Pale Trading Company Europe should be treated as if they were flawless. It is in all types of returns extremely important that the product packaged in such a way that it can not be damaged. For residential consumers in consumer purchasing, which means that the customer has the right to freight paid in return a valid file. Pale Trading Company Europe private consumers the right to obtain a prepaid package patch to the mailing. In the event the complaint is not valid and the customer has received a prepaid package patch to send itself, charged shipping cost return. In the case returned reason, complaints and errors can not be detected, a fee of 100: – VAT shipping return and handling cost for the case. Consignments missing RN returned to the customer and the shipping cost will be charged. Pale Trading Company Europe reserves the right to replace defective product with an equivalent in cases identical goods not available.

Pale Trading Company Europe always pays for return shipping when it comes damaged or faulty goods.


Return Policy

Private Consumers have the right to cancel the purchase within 14 days under the Distance Contracts. The right applies under the Act only if the product and its original packaging can be returned in the same state. You have the right to open the package and check that the product works provided that the nature requires. The product may not be used except this.
Do consumers use their right of withdrawal should contact Pale Trading Company Europe, preferably by e-mail at contact@paletrading.com for obtaining an RN. Return shipping is paid by the consumer. In order to invoke the right of withdrawal, the customer must contact Pale Trading Company Europe to obtain an RN and return address.

For products that are customized for particular customer, not replacement, open purchase or withdrawal.

If an item is damaged during transport Pale Trading Company Europe must be contacted within a reasonable time for information about compensation.


Repayment of payment

Upon withdrawal or complaint where the customer does not ask for new goods will Pale Trading Company Europe repay the order amount or cancel the invoice within 30 days from the date the returned item is received.


Guarantee

All warranties on products supplied by our suppliers and manufacturers. Obviously, we follow the Consumer and complaints within 6 months from the date of purchase are treated according to this. In some cases, the manufacturers extended warranty this varies between the different products and specified on the product level. Having problems with your item, you can contact us and we will do our best to help you despite the lapse of more than 6 months from date of purchase. Any and all warranties apply in Sweden.


Unclaimed consignments

For consignment which is not dissolved out after which the package is returned to Pale Trading Company Europe, a fee of 150: – VAT to cover Pale Trading Company Europe costs for transportation and administration.


Transport Damaged Goods

If a product from Pale Trading Company Europe damaged during transport, whether the damage is visible or hidden, should be reported immediately to the carrier (typically, PostNord, www.postnord.se) within 7 days.


Force majeure

Events such as war, natural disasters, strikes, government decisions, failed deliveries from subcontractors, costly event and similar events outside Pale Trading Company Europe’s control, which could not reasonably have been foreseen, shall by force majeure, which means that Pale Trading Company Europe freed from their obligations to fulfill contractual agreements.


Handling of personal information

Pale Trading Company Europe never spread your personal information to third parties, but can use them to send advertising regarding our own store or any of the stores included in our company. You, the customer always has the right to refuse you such mailings and removal from our database if you so wish.


Dispute

In any dispute, our policy is to comply with the Consumer Complaints Board recommendations.

Other

Pale Trading Company Europe reserves the right to change all information, including but not limited to prices, technical specifications and product offerings without prior notice. At any final sale at the stated price or because that a sale item deleted, Pale Trading Company Europe the right to cancel the purchase and refund any amount paid in the best way. Pale Trading Company Europe must also inform the consumer about possible equivalent replacement products if available

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